Dear Guest!
The administration and staff of The Cult Hotel and Restaurant are pleased to welcome you to our Hotel. We would like to bring to your attention the following information regarding the rules in force at the Hotel.
1. GENERAL PROVISIONS
1.1. These Rules are drawn up in accordance with the “Rules of Hotel Services in the Republic of Belarus,” approved by the resolutions of the Council of Ministers of Belarus, the “Rules for Staying in Hotels of the Republic of Belarus,” approved by the resolutions of the Ministry of Housing and Communal Services of the Republic of Belarus, and the “Rules for the Stay of Foreign Citizens and Stateless Persons in the Republic of Belarus,” approved by the resolutions of the Council of Ministers of Belarus, taking into account the specific requirements of a private establishment.
1.2. These Rules regulate the relationship between the Hotel (“The Cult”) and the Guest (citizens of the Republic of Belarus, foreign citizens, stateless persons, legal entities) when providing hotel services.
1.3. Hotel services include the provision of rooms for temporary accommodation and additional services.
1.4. Additional services include catering, household, tourist, and other paid and/or complimentary services.
1.5. The Hotel Rules, fire safety instructions, and information about services offered to Guests are available at the reception desk.
1.6. The Guest Book for comments and suggestions is located at the reception desk on the 2nd floor and is provided upon request.
1.7. These Rules are published on the official website: www.thecult.by.
2. SERVICE PROVISION
2.1. Hotel accommodation services are provided 24 hours a day.
2.2. Services are provided based on a public contract or a written agreement.
2.3. To conclude a contract, the Guest must present a passport or, if unavailable, one of the following: a military ID, an identity certificate, a refugee or asylum registration document, or a birth certificate for children under 16. The Guest also completes a registration card.
2.4. Upon check-in, the receptionist informs the Guest of these Rules, provides an electronic key, registers foreign citizens/stateless persons, and explains how to use the room equipment.
2.5. Upon check-out, the Guest must return the key to the receptionist.
2.6. Guests may invite visitors with the administrator’s consent. Visitors may stay in the rooms from 07:00 to 23:00. Guests are responsible for their visitors’ behavior and compliance with the Rules. Visitors remaining after 23:00 must register and pay for accommodation.
2.7. Upon the end of the agreed stay, the Guest must vacate the room. If the Guest wishes to extend their stay, this must be arranged before checkout time. If the room has been booked by another Guest, the Hotel may offer relocation or refuse extension if no rooms are available.
2.8. Rooms may be booked in advance via mail, phone, email, or in person. The booking request should include organization details, number of Guests, names, citizenship, check-in/check-out dates, room type, payment method, and additional services.
2.9. Payment confirms the contract under these Rules.
2.10. Cancellations or booking changes must be made in writing (via email or messenger) and confirmed by the Hotel.
2.11. Booking changes must be reported at least 24 hours before check-in (by 15:00 on the planned arrival date), or 3 days prior for groups over 20 people.
2.12. Late cancellation or no-show within 12 hours after 15:00 on the arrival date results in a 50% charge of the room rate for each canceled/changed room. This may be deducted from the prepayment.
2.13. If a Guest shortens their stay and notifies less than 24 hours before the new departure date, a 50% fee of the remaining days will be charged.
3. ADDITIONAL SERVICES
3.1. The following services are included in the accommodation price:
— Reception and accommodation service (24/7);
— Registration of foreign citizens and stateless persons (24/7);
— Taxi call (24/7);
— Ambulance call (24/7);
— First aid kit (24/7);
— Tourist information (24/7);
— Wake-up call (on request);
— Breakfast (07:30–11:00);
— Ticket booking for theaters and concerts;
— Restaurant table reservation;
— Daily room cleaning;
— Bed linen and towel change (daily upon request);
— Toiletry kits, iron, ironing board;
— Document copying/scanning (24/7);
— Email reception (24/7);
— Wi-Fi;
— Delivery of personal mail (24/7);
— Bottled water delivery (daily);
— Storage of forgotten items (1 month after checkout);
— Safe box use in the room for documents and valuables.
3.2. Paid additional services:
— Lunch and dinner in the restaurant: Sunday–Thursday 12:00–00:00, Friday–Saturday 12:00–02:00;
— Room service beverage delivery;
— Mini-bar usage (24/7).
4. PAYMENT
4.1. Payment may be made in cash, by bank transfer, or by credit card (VISA, VISA ELECTRON, MASTER CARD, CIRRUS/MAESTRO, BELKART, MIR) in Belarusian rubles.
4.2. Payment is made daily or upon service completion. Prepayment may be required.
4.3. Room rates are set by the Deputy Director of Hotel Management.
4.4. The standard checkout time is 12:00 noon, effective from the second day of stay.
4.5. For stays shorter than 24 hours, a full day’s rate applies.
4.6. Early check-in (from 06:00) or late check-out (until 00:00) is charged 50% of the daily rate. Stays past 00:00 are charged for a full day.
4.7. For non-cash payments, an invoice and service act are issued. Prepayment is 100% unless otherwise agreed.
4.8. Children under 18 may stay only with parents/guardians. Extra beds are provided for an additional fee according to Hotel rates. Children under 3 years stay free of charge.
5. RIGHTS AND RESPONSIBILITIES
5.1. The Hotel guarantees all services in accordance with these Rules.
5.2. The Guest Book is available at the reception upon request. Complaints and suggestions are reviewed per law.
5.3. Guests must report any visible defects upon check-in. Otherwise, the room is considered accepted without remarks. The Hotel is responsible for the safety of items stored in the room safe only.
5.4. The Hotel may refuse accommodation or terminate the contract in cases of repeated or gross violations of these Rules or property damage. The Guest must pay for provided services and damages.
5.5. In case of poor-quality service, the Guest may request:
— Free correction of deficiencies;
— Replacement with an equivalent service;
— A price reduction.
5.6. The Guest must:
— Follow fire safety rules and avoid using personal heating devices;
— Maintain cleanliness and hygiene;
— Not smoke in rooms, balconies, lobbies, or the restaurant (a fine of 50% of the daily rate applies);
— Avoid storing bulky, flammable, or toxic materials;
— Not move or remove furniture, towels, or hotel property;
— Not keep animals or birds in the room;
— Avoid disturbing other guests;
— Keep noise within the room;
— Not obstruct staff or enter service areas;
— Turn off lights, TV, and water before leaving the room;
— Pay for services and return the key at checkout.
5.7. In case of damage to Hotel or third-party property, the Guest must compensate for the damage and pay a 100% penalty of the damaged item’s value to cover additional restoration costs. If refused, the Hotel may charge the Guest’s card accordingly.
5.8. The Guest acknowledges the use of video surveillance in all Hotel and restaurant areas (except rooms and restrooms). Recordings may be used as evidence in disputes.
5.9. In case of force majeure or emergencies, the Hotel may terminate the contract early and refund the unused service cost without penalties.
5.10. For all matters not covered by these Rules, the Hotel and the Guest are guided by the accommodation agreement and Belarusian law.
6. CONCLUSION
6.1. The administration of The Cult Hotel expresses its gratitude for your understanding and compliance with these Rules.
6.2. The Hotel staff wishes you a pleasant and comfortable stay.